New Tenancy Process

1. View/apply property

2. Processing Applications

3. Pay total move in cost

4. Sign tenancy agreement

5. Create Tenant Login

Things To Know

At Kingdom Home, we are committed to continue to look after you and your property all throughout the tenancy. Our office hours are generally between Monday to Friday between 9am to 5pm. However, we are also available during times of emergency 24/7 and after hours. You can always contact us via your tenant login, website, email or telephone. Here are some of the things that you need to know.

Property Inspections

Property inspections will be carried out once every 3 to 4 months unless the owner has agreed otherwise. We will generally give you 2 weeks notice before scheduling for an inspection. Please CLICK HERE to find out more about our expectations on the property inspections.

Lawn & Garden Maintenance

Lawn and garden maintenance would be your responsibility unless it has been agreed otherwise by the owners. Fruit trees and vegetables that are available at the property are also for your consumption. If you require any help or contacts for maintenance, do let us know.

Water

Water usage or consumption are generally the tenant's responsibility while you are living at the property and as long as there is a separate water meter. We will invoice you the portion of used water bill monthly with a copy of the original invoice for your reference. Please ensure that bills are paid in a timely manner.

Sometimes your water bill may be higher than ordinary. When that happens please contact our management team and you will be required to complete a leak test overnight. Please continue to pay for the water bill as usual and after the cause of the leak is fixed, we will apply for water rebate from Water Care and process a rent credit for you upon receiving the rebate.

Insurance

We encourage all tenants to consider content insurance to protect their belongings in the house. Even though the owner has a house and building insurance, the policies do not cover for your belongings.

Repairs & Maintenance

We ask that for any maintenance request whether urgent or non-urgent that you take photo of the issue and follow up with an email detailing the problem to our office. You can also login to your Tenant Login to request for maintenance. In the case of an emergency please contact your property manager directly. Any water leak, plumbing, gas leak are treated as urgent and please turn off the main supply off to minimise the damage to your personal belongings and the property.

Tenancy Statements

You will receive a receipt electronically every week or fortnightly after your rent has been cleared. Your Tenant Login will also allow you to access your current rental and outstanding items as well as your current lease and rent information.